WHITE PAPERS
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Service Level Management Best Practices Service Level Reporting and CommunicationSource: Compuware
Service level reporting is the most visible output and often the most time-consuming activity in SLM. Traditionally, these reports are retroactive, offering a historical view of previous reporting periods. Here, learn about proactively reporting and communicating service-level performance to the right people at the right time using the right language.
Source: HP
There was a time when extending the life of servers made sound economic sense, but the rising costs for power and cooling as well as management and administration can quickly undermine this strategy. Read this white paper to see how a server refresh can actually save money and meet green initiatives. You can even download a server refresh calculator to analyze cost implications for your specific environment.
Source: HP
Building the next-generation data center requires a forward-thinking strategy that encompasses a broad range of new technologies. This CIO eGuide covers todays most pressing IT issues from private vs. public clouds, overestimating physical-to-virtual server ratios, and storage virtualization to benchmarking energy costs. Hear from the experts on key considerations and proven strategies to develop a data center designed for the future.
Source: Informatica
In this newly commissioned study, conducted by Forrester Consulting on behalf of Informatica, Forrester used its rigorous total economic impact methodology to interview seven companies that have standardized their data integration practices on the Informatica Platform and created an Integration Competency Center or Center of Excellence.
Source: Sybase
This IDC white paper discusses the growing complexity of datacenter management, which is causing escalating costs. It looks at various attempts to manage and reduce that complexity through techniques such as consolidation, virtualization, and grid deployment - and the problems involved in applying these concepts to databases. Finally, it shows how Sybase ASE 15 Cluster Edition provides a fresh and workable approach to database management.
Source: Sun Microsystems
In today's dynamic business environment, a one-size-fits-all approach to outsourcing has lost its luster. For the CIO who wants to outsource only specific IT services for a certain period of time, selective sourcing is a solution. Learn how a selective sourcing model can deliver services in a flexible, efficient manner, which enables a company to integrate new technologies and adapt to changing business requirements while maintaining control over its IT environment.
Source: NTT
Comprehensive vulnerability management must be in place in order to fully secure your environment. This white paper reviews 8 key elements of vulnerability management and provides advice on combating known vs. unknown vulnerabilities, botnets, 0-Day vulnerabilities and more.
Source: Citrix
Desktop virtualization packs a value wallop including simpler management, vastly improved security, and a snappier user experience. Click here to read what Gordon Payne, SVP at Citrix, has to say.
Source: Citrix
With desktop virtualization, Bechtel delivers a totally consistent user experience to thousands of mobile workers along with vastly better security, management, and agility. This IDG eZine is your field guide to the new world of desktop virtualization.
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There's a lot of buzz about Windows 7 out there. Each month in our webcast series, listen to analysts and customers discuss how Windows 7 and the Windows Optimized Desktop is impacting large companies around the world. Learn how they evaluated Windows 7, including the cost of deployment, deployment strategies, and tangible benefits.
Sponsored by Microsoft
Listen to on-demand Recordings »
Service Level Management Best Practices Life Cycle Overview - Improve Service Levels
Best practices for Service Level Management (SLM) is a process for consistently meeting customer requirements and delivering on IT's promises. See the steps required to ensure high-quality SLM.
Sponsored by Compuware
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Keeping Your Members Safe from Online Scams and Predators
In order to keep fraudsters out, romance sites must deploy effective solutions that look at information independent of what is supplied by users. A device fingerprinting solution such as iovation ReputationManager™ provides unique insight into the computers being used to create multiple accounts and exposes hidden device-account relationships that identity-based fraud solutions often miss.
Sponsored by iovation
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