LATEST ON Applications

Expert View

CRM: When Should Customer Service Run the Show?

Most customers think about CRM as a sales and marketing system. But in many industries, the customer actually has more contact with customer service. When should CS be running the CRM show, and what changes when they do?
News

Facebook Worm Spreads with a Lurid Lure

Some Facebook users have been infected with a worm after clicking on an image of a scantily clad woman, which then redirects the victims to a pornography site, according to security researchers.

Review

First Look: Microsoft SharePoint 2010 Beta

Major upgrade to Microsoft's Web site, intranet, and collaboration platform offers wealth of improvements for end-users, IT professionals, and developers

News

Check Point Tackles Web 2.0 Apps and Social-Site Widget Control

Soon businesses that run Check Point security tools will be able to understand how thousands of Web applications and Web 2.0 widgets are used, giving executives better control over what employees do with their computers at work.

News

Microsoft Begins Paving Path for IT, Cloud Integration

Microsoft is finally starting to explain the "plus" in its software-plus-services plan with the first slate of technologies to support integration of the cloud and existing IT resources.

News

11 Security Tips for Black Friday, Cyber Monday

This holiday shopping season, IT and physical security practitioners have the tough task of protecting customer data and preventing shoplifting. Here are 11 tips to bring sanity to the process.

News

Momentum Builds for Open Content Management Standard

A proposed standard meant to help content management systems communicate with each other has steady momentum, and an initial version could be finalized early next year.

Smart Wins

Bluefly Focuses on the Customer Experience Where It Counts

The online clothing retailer uses customer experience monitoring tools to find website bugs and rescue lost sales.

News

Cloud Computing: Which IT Projects Are Right for the Cloud?

Cloud computing is poised to win the title of most popular, and populist, buzzword of 2009.

News

8 Tech Tools for Black Friday Deals

To get the best deals on Black Friday, you'll need patience, aggression and preferably advanced knowledge of what you're looking for. But with the help of Web sites, mobile apps and social media tools, your day of shopping can be made easier, or even avoided thanks to online or early deals. Here's a list of tech tools to ease the pain of Black Friday:

 
Applications MarketSpace
Exchange 2007 Risks and Mitigation Strategies
This whitepaper will review the strengths of Exchange 2007 and areas where CIOs should consider third party solutions. Learn more »
Solving On-premise Email Challenges
This white paper presents ten on-premise challenges and their on-demand services solutions. Learn more »
An Open Framework for Business Intelligence
Architecting Business Intelligence Applications for Change Learn more »
Adobe for Business Process Automation
Companies must be able to react to customer demands, competitive threats, and compliance requirements. Learn more »
Increase Customer Satisfaction and Lower TCO
With Adobe® LiveCycle® Enterprise Suite (ES2) software, organizations can easily deploy intuitive user experiences. Learn more »
Practical Approaches for Securing Web Applications
Enterprises understand the importance of securing web applications to protect critical corporate and customer data. What many don't understand, is how to implement a robust process for integrating security and risk management throughout the web application software development lifecycle. Learn more »
An Executive's Guide to Web Application Security
Since so many Web sites contain vulnerabilities, hackers can leverage a relatively simple exploit to gain access to a wealth of sensitive information, such as credit card data, social security numbers and health records. It's more important than ever to examine your Web application security, assess your vulnerability and take action to protect your business. Learn more »
 
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs

ROI of Application Delivery Controllers

White Paper: 4 Customer Service Myths

White Paper: Improve Agility with Operational Responsiveness

Removing the Barriers to IT Governance: How On-Demand Software Changes the Game

Cloud Computing--Latest Buzzword or a Glimpse of the Future?

A Balanced Approach to an Application Development Platform

Adobe® LiveCycle®solutions for intuitive user experience

10 Ways Excel Drives More Value from Your SAP Investment

What's New in SOA Suite 11g?

Unleash the Power of Java with Oracle JRockit Real Time

SOA Best Practices and Design Patterns

Application Grid: Ideal Platform for IT Consolidation

Ready to virtualize tier one applications? Check your virtualization maturity.

Learn how to provide complete Business Service Management.

Increase ROI of Your Application Portfolio

Return on Information: Google Enterprise Search pays you back. Get the facts.

VMware. The source for Business Infrastructure Virtualization.

ShoreTel tells businesses to untangle from competitors' complexity and turn to its brilliantly simple UC solution

See how AT&T can help protect your network.

Streamline IT Costs. Boost Performance with WAN Optimization.

Build your 1st app FREE with Force.com

TDWI checklist helps define data readiness for analytics. Download report.

eZine: A Roadmap to Reducing IT Complexity

Reduce risk, gain agility. See how Progress can help your business.

What's Next for Enterprise Resource Planning?

Gartner Magic Quadrant, Application Delivery Controllers 2009

White Paper: Managed Security for a Not-So-Secure World

SharePoint - Unchecked growth of content is unsustainable.

Focus Under Pressure: Why IT Governance Becomes Mission-Critical in a Down Economy

Should Your Email Live In The Cloud? A Comparative Cost Analysis

Adobe® LiveCycle® solutions for business process automation

Architecting Business Intelligence Applications for Change: The Open Solution

Increase UPS efficiency without sacrificing protection.

Unlocking the Mainframe: Modernizing Legacy System to SOA

State of the Data Integration Market

Enhance Customer Loyalty through Higher Responsiveness

Achieving Business Agility with Application Grid

Seven Ways ITIL Can Help You in an Economic Downturn

Four steps to populate your CMDB.

"Enterprise-Proven" is the Prerequisite for Enterprise SaaS Portal Solutions

AT&T Synaptic Storage as a Service. Expand on demand

Trend Micro ranked #1 against real-world malware. Read more.

Webinar: Jump-start your in-house e-discovery with Ringtail QuickCull from FTI Technology

Top Five CIO Challenges

Read the RSA report: Security for Business Innovation

64-page prescriptive guide to security, compliance, and IT operations.

A Clear View Toward Virtualization

Virtualization Technology as a Business Solution

The rules of infrastructure management just changed.

 
 
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Leading web based help desk software from Novo Solutions
Document Management System
Document management integrated in Windows, Office, Outlook, SharePoint
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CRM Software
Netsuite CRM software provides a true 360 degree view of customers.