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CRM: When Should Customer Service Run the Show?
Facebook Worm Spreads with a Lurid Lure
Tue, November 24, 2009 - Some Facebook users have been infected with a worm after clicking on an image of a scantily clad woman, which then redirects the victims to a pornography site, according to security researchers.
First Look: Microsoft SharePoint 2010 Beta
Tue, November 24, 2009 - Major upgrade to Microsoft's Web site, intranet, and collaboration platform offers wealth of improvements for end-users, IT professionals, and developers
Check Point Tackles Web 2.0 Apps and Social-Site Widget Control
Mon, November 23, 2009 - Soon businesses that run Check Point security tools will be able to understand how thousands of Web applications and Web 2.0 widgets are used, giving executives better control over what employees do with their computers at work.
Microsoft Begins Paving Path for IT, Cloud Integration
Mon, November 23, 2009 - Microsoft is finally starting to explain the "plus" in its software-plus-services plan with the first slate of technologies to support integration of the cloud and existing IT resources.
11 Security Tips for Black Friday, Cyber Monday
Mon, November 23, 2009 - This holiday shopping season, IT and physical security practitioners have the tough task of protecting customer data and preventing shoplifting. Here are 11 tips to bring sanity to the process.
Momentum Builds for Open Content Management Standard
Mon, November 23, 2009 - A proposed standard meant to help content management systems communicate with each other has steady momentum, and an initial version could be finalized early next year.
Bluefly Focuses on the Customer Experience Where It Counts
Mon, November 23, 2009 - The online clothing retailer uses customer experience monitoring tools to find website bugs and rescue lost sales.
Cloud Computing: Which IT Projects Are Right for the Cloud?
Mon, November 23, 2009 - Cloud computing is poised to win the title of most popular, and populist, buzzword of 2009.
8 Tech Tools for Black Friday Deals
Mon, November 23, 2009 - To get the best deals on Black Friday, you'll need patience, aggression and preferably advanced knowledge of what you're looking for. But with the help of Web sites, mobile apps and social media tools, your day of shopping can be made easier, or even avoided thanks to online or early deals. Here's a list of tech tools to ease the pain of Black Friday:



